Secure Claims Transmission Using a Digital Certificate

How can I be sure that the information I’m transmitting through Secure Exchange Site is secure?
A: Secure Exchange Site uses the same CMS-approved secure connectivity software that VisionShare has installed in over 2,300 hospitals and more than 5,600 healthcare facilities. Users are authenticated and all data is encrypted using our industry-leading Digital Certificate architecture. Secure Exchange Site is hosted in our secure data facility, protected by multiple layers of security mechanisms, and uses the same CMS-approved, HIPAA compliant and CORE certified infrastructure and practices as our desktop and enterprise solutions.

What is a Digital Certificate?
A: A Digital Certificate is a small, encrypted file on your PC that is used to uniquely identify you. A Digital Certificate replaces the need to use a username and password when you login, making secure access to systems much simpler.

Why is a Digital Certificate more secure than other solutions?
A: A Digital Certificate uniquely identifies each organization so that only authorized users are granted access to healthcare information. Only users that have been granted access to the system can use it.

Can I install the Digital Certificate on more than one computer?
A. No, an individual Digital Certificate may only be installed on one computer at a time. To support multiple computers, you will need to purchase multiple digital certificates (one for each).

How long does it take to obtain a Digital Certificate?
A: It typically takes 3 – 5 days to obtain a Digital Certificate and the password needed to install it. The Digital Certificate is sent as an attachment in an e-mail, but for security reasons the password is sent separately by U.S. mail.

I work for a billing company with many providers. Would I have to obtain a Digital Certificate for each entity that we bill for?
A: Secure Exchange Site supports multiple providers from a single Digital Certificate. Send us an e-mail at support@visionshareinc.com for more information.

What happens if the computer I’m using dies, or we upgrade our computers?
A: Contact us, and VisionShare staff will assist you in replacing or moving the Digital Certificate to a new workstation as needed.